Questions, made clearer.

Purchases are charged in U.S. dollars (USD) unless another currency is clearly displayed to you at checkout.

The payment methods currently available for your purchase are displayed during checkout. Depending on the options available to you, these may include PayPal and eligible credit or debit card methods.

Please follow the payment options actually shown at checkout when completing your order.

After your order is successfully submitted, an order confirmation is normally sent using the contact information provided at checkout.

We recommend keeping your order number available in case you need to contact our customer care team later.

If you need to request a change or cancellation, email service@keirqvoa.com within 12 hours after placing your order. Include your order number and the change you would like us to review.

We will make reasonable efforts to assist. Once an order has entered preparation or shipping, however, a change or cancellation may no longer be possible. A request is not considered completed until it has been confirmed by our team.

Standard Shipping is $5.00 per order.

Orders with a qualifying merchandise subtotal of $39.99 or more receive Free Standard Shipping.

Orders are typically processed within 2–5 business days after payment has been confirmed.

During holidays, promotions or periods of unusually high order volume, processing may take up to 6 business days.

Estimated delivery times after dispatch are:

• United States: 8–14 business days
• Canada, United Kingdom and Australia: 10–16 business days
• Other supported international destinations: 14–21 business days

Processing time and delivery time are separate. Delivery estimates are not guaranteed and may be affected by carrier operations, customs, weather, holidays or local conditions.

Orders may be fulfilled from our own or partner fulfillment facilities depending on product availability and the destination.

For this reason, the actual dispatch location may be different from the registered business address shown on our website.

When tracking is available, shipping information is provided after dispatch.

A newly issued tracking number may take 1–3 business days after dispatch to begin displaying carrier updates.

Brief gaps between carrier scans can occur while a parcel moves through the delivery network.

If tracking remains unchanged for an extended period or your estimated delivery window has passed, contact service@keirqvoa.com with your order number so we can review the available shipment information.

A carrier status showing “Delivered” does not automatically prevent us from reviewing a delivery concern.

First check the delivery area and with other members of your household where appropriate. If the parcel still cannot be located, contact our customer care team with your order number and relevant delivery details.

Eligible return requests may be made within 30 calendar days after delivery.

For a preference-based return, the item should generally be unused and in its original condition, with original packaging and accessories where applicable.

Contact service@keirqvoa.com before sending an item back.

Include your order number, the item involved, the reason for your request and, where relevant, clear photos or videos. Once an eligible request has been reviewed and approved, our team will provide the applicable return instructions.

Please do not send returns to our registered business address unless our customer care team specifically instructs you to do so.

Return destinations may vary depending on the product and fulfillment arrangement. The correct designated return address and instructions will be provided after an eligible request has been reviewed and approved.

For preference-based returns, such as a change of mind or personal preference regarding color or size, the customer is responsible for applicable return shipping costs.

If an eligible item is damaged, defective, incorrect or materially different from what was ordered, we will provide an appropriate replacement, refund or return solution at no additional cost to you.

Contact our customer care team with your order number and clear photos or videos showing the problem.

After review, an eligible damaged, defective, incorrect or materially different item will receive an appropriate replacement, refund or return solution under our policy.

Once an authorized returned item has been received and inspected, an approved refund is issued to the original payment method within 5–10 business days.

Your bank or payment provider may require additional time to post the refund to your account.

For a preference-based exchange, the usual approach is to return the original eligible item under our return policy and place a separate order for the preferred item.

If you received an incorrect or defective item, contact us first so we can review the issue before you arrange another purchase.

We aim to represent our products as clearly as reasonably possible. However, screen settings, lighting, textile texture and material characteristics can cause slight differences in perceived color.

Soft furnishings and textile products may also have reasonable measurement variation. If the item you receive is materially different from what was ordered, please contact our customer care team.

Keirqvoa™ is owned and operated by Shenzhen Wanshuai Technology Co., Ltd.

Owner: Tang Wei

Business Address:
Unit 13C, Building 3, Dalang Jiayu Plaza, Hongxing Community, Songgang Subdistrict, Bao'an District, Shenzhen

Customer Support: service@keirqvoa.com · +86 13148775834