These Terms and Conditions apply to purchases made through Keirqvoa™. They explain the terms that govern an order from the time it is submitted through payment, fulfillment, delivery, and any eligible after-sales request.
Keirqvoa™ is owned and operated by Shenzhen Wanshuai Technology Co., Ltd. By placing an order through our store, you agree to the transaction terms described below together with the policies referenced on this website.
1. Placing an Order
Product availability, options, prices, and other purchase information are displayed on the applicable product and checkout pages.
Before submitting an order, please review your selected products, quantities, shipping address, contact information, and payment details carefully.
After an order is successfully submitted, an order confirmation will normally be sent using the contact information provided during checkout.
Receiving an automated order confirmation acknowledges that we received the order. If we discover a material issue that prevents us from fulfilling it—for example, unavailable inventory, an obvious pricing or listing error, an unsuccessful payment, or insufficient delivery information—we may contact you to resolve the issue or cancel and refund the affected order.
We will not substitute a materially different product without appropriate notice or customer agreement.
2. Prices and Payment
Purchases are charged in United States Dollars (USD) unless another currency is clearly displayed during checkout.
The price applicable to your purchase is the price shown during checkout when the order is submitted. Any shipping charges or other applicable amounts will also be displayed before payment is completed.
Available payment methods are presented at checkout and may depend on the payment services currently supported by the store.
Payment must be successfully authorized before an order can proceed through normal fulfillment.
For further information about payment processing, please review our Payment Options page.
3. Product Information
We make reasonable efforts to present useful information about our home décor and everyday living products, including dimensions, materials, colors, styles, care information, and available options where applicable.
Because screens and device settings differ, the appearance of a color on your display may not be identical to its appearance under natural or indoor lighting.
Measurements may also have small reasonable variations where products involve soft materials, textile construction, or similar manufacturing characteristics.
These normal variations do not affect your rights when an item is damaged, defective, incorrect, or materially different from its product description.
4. Shipping Charges and Fulfillment
Orders are typically processed within 2–5 business days after payment is confirmed. During holidays, major promotions, or unusually high order volumes, processing may take up to 6 business days.
Our standard shipping charge is:
$5.00 Standard Shipping
Free Standard Shipping on orders of $39.99 or more
Depending on inventory and destination, an order may be dispatched from our own or partner fulfillment facilities. The shipping location may therefore differ from our registered business address.
Estimated delivery times, tracking procedures, international shipment information, and delayed or lost shipment procedures are explained in our Shipping Policy.
Delivery estimates are not guarantees of a specific arrival date.
5. Order Changes and Cancellations
Requests to correct shipping information, change an order, or cancel a purchase should be submitted to service@keirqvoa.com within 12 hours after the order is placed.
Please include your order number and clearly describe the requested change.
We will make reasonable efforts to accommodate requests received within this period. However, an order that has already entered preparation or shipping may no longer be changeable or cancelable.
A request is not considered completed until it has been confirmed by our customer care team.
If an order cannot be canceled because fulfillment has already progressed, an eligible product may still qualify for return under our Return & Refund Policy after delivery.
6. Returns and Refunds
Eligible products may be returned within 30 calendar days after delivery, subject to the conditions stated in our Return & Refund Policy.
For preference-based returns, such as a change of mind or color or size preference, the customer is responsible for applicable return shipping costs.
When an item arrives damaged, defective, incorrect, or materially different from its description, we will review the issue and provide an appropriate replacement, refund, or return solution at no additional cost to the customer where the claim qualifies.
Approved refunds are issued to the original payment method within 5–10 business days after an authorized returned item has been received and inspected. The payment provider may require additional time to post the funds.
Do not send a return to our registered business address unless our customer care team specifically instructs you to do so. The appropriate return facility and instructions will be provided after an eligible return request is approved.
7. Delivery Problems
Please review your shipping information carefully when placing an order.
If tracking remains unchanged for an extended period, a shipment appears to be lost, or you cannot locate a package marked as delivered, contact us with your order number so the available delivery information can be reviewed.
A carrier status showing “Delivered” does not by itself prevent us from reviewing a reasonable delivery concern.
For damaged deliveries, providing photographs of the product and packaging can help us evaluate the issue and determine the appropriate resolution.
8. International Orders
Where international delivery is available, destination-country customs requirements, duties, taxes, or similar charges may apply.
Any such charges not collected during checkout may be assessed separately according to the rules of the destination. Customs processing can also affect estimated transit times.
Nothing in this section is intended to remove rights or remedies that cannot lawfully be excluded under applicable consumer law.
9. Transaction Records and Communication
Please provide an email address and other order information that can be used to communicate about your purchase.
We may contact you when reasonably necessary to provide order confirmation, fulfillment information, tracking updates, customer-service responses, return or refund information, or notices concerning a transaction.
Keep your order confirmation until your purchase and any related after-sales matter have been completed.
10. Governing Transaction Terms
These Terms and Conditions should be read together with the policies that specifically govern different parts of a purchase, including our:
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Shipping Policy
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Return & Refund Policy
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Payment Options
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Privacy Policy
Where a specific policy provides more detailed procedures for the subject it covers, that policy should be consulted together with these Terms and Conditions.
Nothing in these Terms and Conditions is intended to waive or restrict mandatory consumer rights that apply to a purchase under applicable law.
11. Seller Information
Keirqvoa™ is owned and operated by Shenzhen Wanshuai Technology Co., Ltd.
Owner: Tang Wei
Email: service@keirqvoa.com
Phone: +86 13148775834
Business Address: Unit 13C, Building 3, Dalang Jiayu Plaza, Hongxing Community, Songgang Subdistrict, Bao'an District, Shenzhen
For questions about an existing purchase, please include your order number when contacting us.