Returns & Refunds

We want Keirqvoa™ products to arrive as expected and be accurately represented by the information provided on our store. If something is not right with your order, the following policy explains the available return and refund process.

30-Day Returns

Eligible products may be returned within 30 calendar days after delivery.

To qualify for a standard return, the product should be:

Unused and in its original condition
Returned with its original packaging and included accessories, where applicable
Accompanied by valid proof of purchase or the corresponding Keirqvoa™ order information

Products showing significant use, alteration, accidental damage after delivery, or missing essential components may not qualify for a standard preference-based return.

Requesting a Return

Before sending an item back, contact us at service@keirqvoa.com.

Please provide:

Your order number
The product you wish to return
The reason for the request
Photos or videos when relevant to the issue

Our customer care team will review the request and provide the applicable return instructions.

Please do not send a return without receiving return instructions first. An unauthorized shipment may be sent to the wrong facility and could delay processing.

Damaged, Defective or Incorrect Orders

Please inspect your purchase after delivery.

If an item arrives damaged, defective, incorrect, or materially different from its product description, contact service@keirqvoa.com with your order number and relevant photos or videos.

Once the issue has been reviewed, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

Customers will not be required to bear return shipping costs when a return is necessary because of an eligible damaged, defective, or incorrect item attributable to the order.

Preference-Based Returns

If an eligible product is being returned because of a change of mind, color or size preference, or another reason unrelated to a product defect or fulfillment error, the customer is responsible for the applicable return shipping cost.

We recommend using a trackable shipping method when returning an item at your own expense.

Original shipping charges, where applicable, are not refundable for preference-based returns unless otherwise required by applicable law.

Items With Return Restrictions

Certain products may have different return eligibility when their nature makes resale inappropriate. This can include:

Personalized or customized products
Gift cards
Items clearly identified as final sale before purchase

Any applicable restriction will be disclosed with the product or during the purchase process where relevant.

A discounted price by itself does not automatically make an item non-returnable unless it was clearly identified as final sale before purchase.

Exchanges

We do not require customers to wait through a traditional exchange process.

For an eligible preference-based exchange, you may return the original item under this policy and place a separate order for the preferred size, color, or style.

If you received the wrong item or an item with an eligible defect, contact us before placing another order so we can review the issue and provide the appropriate solution.

Return Destination

Do not send returns to our business registration address unless our customer care team specifically instructs you to do so.

Depending on the product, order, and fulfillment location, returns may need to be sent to a designated return facility.

After your return request is approved, our customer care team will provide the appropriate return warehouse address and return instructions for your order.

This helps ensure that your package reaches the facility responsible for processing the return.

Refund Processing

Once an authorized return is received, it will be reviewed to confirm that it meets the applicable return conditions.

If the refund is approved, it will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to post the funds to your account after we issue the refund.

If you have not received an approved refund after the expected processing period, first check with your payment provider. You may also contact us with your order number so we can review the refund status.